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| The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Job requirements | Instructions from supervisor/management, work schedules and completion dates, specific client requirements, site requirements, security clearance and access requirements, reporting and documentation requirements, budget allocations, associated legislation BCA, fire regulations |
Appropriate person(s) | Clients, site managers, project managers, engineers and technicians, technical experts, line managers/supervisors, colleagues, regulatory personnel, security consultants |
Organisational requirements | Legal and organisational operational policies and procedures, operations manuals, induction and training materials, insurance policy agreements, client and organisational confidentiality requirements, organisational goals/objectives/plans/systems/ processes, employer and employee rights and responsibilities, own role, responsibility and delegation, quality and continuous improvement processes and standards, client service standards, defined resource parameters, OHS policies/procedures/programs, emergency and evacuation procedures, duty of care, code of conduct, code of ethics, access and equity policy, principles and practice, records and information systems and processes, communication channels and reporting procedures |
Customer | Owner, property/other agent, tenant, building supervisor, manager, project manager, government and legal instruments/agencies |
Scope of work | Personal protection, access requirements, property or assets, conformance with insurance, legislative or other requirements |
Interpersonal techniques | Verbal or non-verbal language, two-way interaction, constructive feedback, active listening, questioning to clarify and confirm understanding, interpreting non-verbal and verbal messages, observation techniques, use of positive, confident and co-operative language, control of tone of voice and body language, use of language and concepts appropriate to cultural differences, use of clear presentations of options and consequences, demonstrating flexibility and willingness to compromise |
Site access and specific site requirements | May relate to access and egress points, time of access, access codes, keys, passes, security clearances, union requirements, OHS requirements, building codes and regulations, heritage listings, noise control |
Assessment may involve | Discussions with client, visual inspections, review of client floor plans and supporting documentation, questioning police/insurance companies/other bodies |
Applicable legislation, codes and national standards | Relevant Commonwealth/State/Territory legislation which affect organisational operation: occupational health and safety, environmental issues, equal employment opportunity, industrial relations, anti-discrimination and diversity, licensing arrangements, Australian standards, quality assurance and certification requirements, relevant industry codes of practice, trade practices, award and enterprise agreements, privacy related legislation |
Information | Value or importance of assets, insurance policy agreements, special rooms or areas requiring higher level of protection, current/proposed operating environments, assets and systems, activities and functions, existing security systems/equipment, existing management strategies, business and operational plans, incident history |
Site assessment | Type and condition of building structures, identification of risk areas/weak points, site restrictions, regulations and requirements, access and egress patterns, floor plan, existing security equipment/systems |
Security risks | Vandalism, sabotage, trespass, break-in, burglary, assault or harm, unauthorised access, theft, pilferage, deliberate/accidental damage |
Weak points and risk areas | Unsecured windows, entry points screened from public view, external doors without deadlocks or with hinges opening outward, flimsy building materials, client habits (e.g. doors left unlocked) |
Environmental factors | Adequacy of street lighting, traffic flow, neighbourhood crime rating, proximity of other buildings |
Security equipment and systems | Detection devices, audible/visual warning devices, cameras, monitors and control equipment, control panels, intercoms, wireless equipment, car alarms, electronic readers, electronic recognition controls, locks and locking systems, grills, lighting, boom gates, turnstiles, bank pop-up screens, smoke detection devices, electric/mechanical fire safety and fire locking systems, power supplies, batteries, security doors and door controls |
Security systems | Electronic, mechanical, computerised, procedural |
Documentation | Checklists, reports, floor plans, client briefs, specifications, schedules, site survey |